United Nation Van Lines

NEVER use this company! They are vial, liars, thieves and scammers! They overcharge, leave your belongings behind, break most of what they do take and steal the rest! Amanda is the biggest liar on the face of this planet. They will not show up when they say they will.. Absolutely the worst humans on the plant, the absolute worst company around, Thieves, and liars! Your items will be missing and broke and you can expect to be charged significantly more when they arrive than what was quoted. We had more broken items than we could count. Broken and missing dining room table chairs. The plastic mattresses covers they demand you buy, we’re torn and mattresses had mold on them and had to be thrown away. Stolen items. They will not unload your items until you sign stating all the items are there. Will only take cash or money orders! DO NOT TRUST UNITED NATION VAN LINES WITH ANYTHING!

Move size: 3 Bedroom Home Service cost: $18000

We have moved approximately 8-10 times and this was by far the worst experience. The movers were unprofessional, inexperienced, careless and did not provide the agreed services for specialty items nor did they provide the basic services as advertised. We paid for a "full pack" (everything would be packed by the movers including special packing for antiques and expensive items, disassembly and reassembly of beds, bookcases, and other specialty items such as the grandfather clock, etc.). We were assured that the movers and van would be company employees and equipment and would be experienced movers. .Neither happened. None of the dressers or desk drawers were packed, but were merely wrapped in plastic. Beds were taken down but only one was reassembled. A large three section bookcase was disassembled but not re-assembled - still looking for parts. The driver and van were wildcatters. Only the lead packer was an employee, who did not adequately supervise the day laborers. Packing was so poor that most of the furniture was scratched, chipped, or otherwise damaged. No packing materials were used for expensive items such as a crystal chandelier, antique lamp shades, antique clocks and all were damaged despite assurances that they would be specially packed. The clocks were not packed properly - the mechanisms were not protected and two of the clocks were not wrapped at all, but placed in boxes without packing materials. An antique clock will need to be taken to a clock smith for repairs. The trim on another clock was broken. One exception to lack of packing was that a $10,000 mink coat was used as packing material for a toy airplane. None of the electronic equipment was wrapped - just placed in boxes with other items. The wires for many of the electronic items were place in one box, not with the specific item.

We have pictures of the damage and the other issues. Most of the boxes were not marked (the lead packer had to borrow a marker) and related items were placed in multiple boxes (items for the grandfather clock were placed in five separate unmarked boxes. A number of boxes were only partially full and one box contained trash from the movers (water bottles, lunch papers, etc). A number of boxes contained items that were not wrapped with any packing material such as nesting of antique lamp shades that completely destroyed the shades. We were assured that the volume of 3000 cf would be sufficient by the sales person (she used visual inspection of the entire house via phone); however, the QA rep stated that a full load (4200 cf) was necessary (based upon pictures from the MLS) and that items would be left behind if we didn't pay for a full truck for an additional $6,000. When we complained about the poor packing and the refusal to provide documentation for the items in the van (we were given the drivers first name and his cell number on a scrap of paper), plus we we only allowed to take a photo of the first page of the paper work. The "inventory list" did not list each box nor were the boxes labeled. We were told that an inventory was not required as our items were the only ones in the van. When we complained the lead packer and driver refused to provide the name or contact info to submit a complaint. The van was not full, but the driver held our items hostage unless we paid for the full load. He was visibly upset that we paid with money orders in order to have documentation that we paid. He wanted cash. We were promised that the inventory list and final documentation would be sent to us - we are still waiting since the unloading on Feb 8, 2021. The unloading was a disaster-extra day laborers were hired as the drivers stated that he was in a hurry. Runners were not placed one the wood floor until it was scratched in a number of places. Glides on the furniture were displaced by rough handling (one was found in the street) and caused additional damage to the wood flooring. Due to the rush, items were placed randomly without direction in the garage and on the second and first floors.

Move size: 4 Bedroom Home Service cost: $21955

Thank you for the great service and reasonable price. We will be using you again if we have to move. The movers you gave us were very good at their job and managed to pack, load, move, unload and unpack all my fragile items without a single thing being scratched or broken so that was very nice. There is only one thing – we were moving to Michigan so it’s a long distance, so if you could provide something like a GPS way for us to track the delivery vehicle on our own in real time that would be very helpful.

Move size: 2 Bedroom Home Service cost: $8000

The terrible experience began with a late pick up, causing a delay in the new homeowners possession and delaying my arrival to Florida. Then I was overcharged significantly after belongings were loaded and after I had omitted numerous items since I was given the estimate, like an entire shed full and some large house items. There were multiple broken items including a bed, 65in tv, dining room chair, mirrors, dishes, picture frames, scratched cherry wood floors, damaged walls, and more. Items were left in the home, thankfully the new owners notified me. I believe I have glass shelving that belongs to someone else, as it is not mine. Items were dumped or thrown into boxes and items from different rooms were mixed together. Most packages were not labeled so we had to open as it was unpacked to guess which rooms they belong to. Customer service does not respond since receiving final payment. I have called several times and sent an email. I spoke with Nadine who I was told is the customer service supervisor. She stated she would listen to the previous calls I made to customer service and return my call the next day. That has been over a month ago and I have left voicemails every week and sent an email. Still no response.

Move size: 4 Bedroom Home Service cost: $17500

Wished we had moved our goods with uhaul. United nation van lines will lie to you in order to get your business. They take a very long time to deliver goods and no matter what they say they will deposit them in a warehouse until they feel like delivering. This additional unpacking creates damage and wear and tear on your goods. Your goods will sit with furniture blankets and strapping tightly around them in a hot warehouse that may deform and discolor furniture like happened to mine.

They poorly wrapped several of my items which broke including a lamp shade and marble side table. So I paid for them to pack and break my items. The basic replacement policy of $.60 on a pound Makes the cost to file a claim almost worthless other than to force them to take responsibility.

They failed to deliver one item outright and movers left my apartment with a closet full of boxes that they returned and ushered out without properly tagging and recording when I called them back.

The company has almost no customer service and a bad attitude. What’s worse is I paid extra based on their lies over competitors. I don’t think you could pick a worse moving company than United nation van lines.

We are out a lot of money due to the damage on numerous items and spent nearly 3 weeks sleeping on the floor waiting for them when they lied and said it would be much shorter And lied and said that our goods would not be put in a warehouse. What’s worse is somehow they have very good ratings on consumer affairs and they should be ashamed of themselves for posting this company as reputable. There are more honest more liable and cheaper companies out there.

Move size: 3 Bedroom Home Service cost: $7200

I had no idea that this company was going to put my things in a supposed warehouse. They picked up in 2 rental trucks, said they transf to semi across country. I cannot get anyone to give me owners name. No one will commit to shipping out my things. I am a senior and need my box of medical records. They said I should not have given them to move. I have empty house in PA and don't know what to do. I was told that they legally have 30 business days to deliver your goods, so that is why they don't care and don't respond to anyone. They don't care that I need these medical records for a new provider in CA, as I don't keep elec. records. I am sick and not getting proper care. My house is empty. Please do not use this company as I think they might not ever deliver my things and I will loose all my original life documents. I cannot recreate all of them at my age. I might as well not be living now instead of trying to deal with this any longer. This company and the people who work for them are all hiding information and they are a fraud. I paid over $15K for 4 bedroom house that I probably will never see my things again. If you are an attorney and read this, please repond as to what I'm supposed to do.

Move size: 4 Bedroom Home Service cost: $15940

I have moved back & forth overseas and x-country several times - this company is by far THE WORST moving company EVER. They are very helpful until the contract is signed and deposit paid. Then good luck getting anyone on the phone!

Day of move, their rep kept trying to stretch the load (we paid by cubic foot). Thank goodness for the local hires that wouldn't let him get away with it & told us what was happening!

When we received our household goods - OMGoodness!! My dining table that does not come apart and left our home in one piece, arrived in 3 pieces. An antique side table (one piece) arrived in 6 pieces. Boxes arrived that looked like elephants played soccer with them.

We expected some breakage, but this was beyond normal.

We also received someone elses property. I got 12 pairs of someones shoes delivered with mine. How does this even happen?!?!

Would not recommend this company AT ALL - They need to be shut down.

Move size: 4 Bedroom Home Service cost: $9670

Hired United Nations Van Lines after company we had booked for 2 months flaked on us. at first, we thought everything was good, Eric Meyer spent quite a bit of time on the phone with us getting all our information and the contents of our two storage units on paper a 10x20 and 10x15. gave us a quote for 2600 cubic feet of goods to be moved. price was given papers signed and deposit paid. On appointed day and time movers showed up, we were anticipating the long-haul truck but instead a 26' truck showed up. I called and was told this is how it is done now so we agreed to proceed with move. After 2 days and two trips our stuff was loaded out of storage units. The final quote we were given was for 3699 cubic feet 199 cubic foot more than our storage units could hold we had a (10x20 and 10x15) if filled floor to ceiling front to back, we were about 75-80% full which is 2625 to 2800 cubic foot, not much we could argue since they had our stuff. We gave them a delivery day one week from pickup for delivery, we hurried up and loaded our truck and started the journey to our destination. On the appointed day we called to find out what time the truck would arrive only to be told our goods had not even left our old state. We called two times a week for the next 2 weeks to get the same answer. So, 25 days after pickup our stuff finally shows and up of course you must pay the remaining balance before they will unload your belongings holding your stuff hostage. I paid remaining balance in full, unloading commences and to my horror I am looking at boxes that do not even resemble boxes. After the truck was unloaded, I measured the space used and it calculated out to be 2700 cubic feet, but I had already paid for 3699 cubic feet. Some of the items broken are irreplaceable antiques and family heirlooms. The amount of damaged and broken items is beyond belief and the driver says to report to company. standard insurance is .60 per pound, to get full coverage they wanted to charge us $40277.25 which was almost two times the cost of the move. I would never recommend United Nation Van Lines to even my enemies. I am trying to get a refund on the difference between 3699 and 2700 cubic feet which is about $5800.00. POOR SERVICE, SCAM ARTISTS AND NOT EVEN CONCERNED WITH HOW THEY HANDLE YOUR BELONGINGS.

Move size: 4+ Bedroom Home Service cost: $23577

3 bedroom townhouse-no yard, no garage, estimated at 6k for move almost 900 miles. Truck was half packed and they asked for 2500 more to finish loading-under estimation of space needed. Day before delivery, was called and told it was an additional 1000 before they would unload the truck due to them needing to offload into a smaller truck for the delivery address. Final cost was 9,800! Many broken items, extremely disrespectful, no customer service, forged my signature on agreement to pay prior to delivery. DO NOT USE this company.

Move size: 3 Bedroom Home Service cost: $9800